IMPACT! Agendashift for Products and Services
Credential Earned: OLN-ASHIFTIMPACT1 (Agendashift Impact Level 1)
Course Overview
Impact! is a 1-day Agendashift workshop focussed on products and services. It is suitable for product teams, service delivery teams, managers, and expert practitioners.
Topics
- How to capturing business context
- How to design hypotheses and experiments
- Alternative/complementary expressions of user need
- How to think strategically about outcomes
- How to managing your portfolio of experiments – optimizing and organizing for learning
- Experiment design using A3
- And briefly, some implications for organisation design
Who Should Attend
- Agents and leaders of organisational change – whether internal or external, specialist practitioner or sponsor
- Coaches and consultants
- Those occupying managerial and business leadership roles
Duration
This course is 8 hours when delivered online and a full day when delivered in a classroom setting. The online sessions may be 2, 3 or 4 hours each, depending on the instructor.
What You Will Learn
Many of the concepts covered in the Impact! workshop are introduced in Right to Left: The digital leader’s guide to Lean and Agile, chapters 5 and 6. Reading the book is not a prerequisite, but if you enjoyed the book, you’ll love the workshop – and vice versa!
There are four major sections plus the Epilogue:
1. Getting started
- Business context – with Celebration-5W
- User stories and job stories
- Hypotheses, “hard” and “soft”
2. Product/service goals – outcomes as strategy
- Outside-in strategy
- “What new stories could you tell?”
- Outcomes and obstacles
- Product/service goal generation – with 15-minute FOTO
- Option Visibility Mapping (previously known as Reverse Wardley Mapping)
3. Managing experiments, optimising for learning
- Changeban – our Lean Startup-flavoured Kanban simulation game
- PDCA and double-loop learning
4. Experiment design with A3
- Idea generation & selection
- Hypothesis design
- Experiment A3
- Review & retrospective
Epilogue
- Outside-in service delivery review (OI-SDR)
- Organising in circles (Sociocracy)
- Our mission: Wholehearted
Takeaway Materials
Students exit this course with a wide range of PDF artifacts for executing on outcome-based product and service planning using the Agendashift engagement model.